Shipping & Returns


We offer FREE shipping on orders over £80 to all mainland countries.
We aim to process and ship our products within 3-7 working days.
Please note* Deliveries outside of the UK can take slightly longer due to Customs.
Orders that include multiple items may arrive in more than 1 parcel(s).
We cannot ship to PO boxes.

Shipments are not insured, so please track your shipment with the tracking number emailed to you.

The risk of loss and title for items purchased at pass to you upon our delivery of the goods to the common carrier at our distribution center.

Onatural are not liable for any custom or duty fees, please consider any duty & custom fee's that may occur dependent on your country destination. 



Our returns policy applies to items manufactured and bought directly from

  • Onatural products are personal use items and will only be eligible for a return if unopened ( no seals broken ), unused and in the original packaging as to when you received it.
  • We do not accept returns under any case on used items due to hygiene safety and regulations.
  • Onatural will only refund the purchase if a returns request is submitted within 14 days.
  • Refunds will be made to the original form of payment and can take between 3-5 days from when the return is accepted.

Returns process


  • Contact us to start the return process.
  • Please provide your order number, order date, and a brief note on why you are requesting a refund.
  • Onatural customer care team will respond via email to let you know if your refund request has been approved.
  • Once your refund request is approved, please ship the product in protective packaging (we recommend the original packaging) to the address provided to you by Customer Care. You are responsible for all shipping charges and we recommend you insure the shipment to cover the risk of loss or damage while in transit.




Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.